IMPORTANT: Shipping & delivery information

If you are outside of Sofia or cannot collect your order we can arrange delivery via a local courier – we normally work with Speedy and Econt, but if a customer specifically requests another company then we will be happy to use them.

All orders placed before 4:00pm are usually shipped within 1-2 business days (we do not ship Saturdays or Sundays). We will contact you prior to shipping to arrange a suitable day, also if an item is out of stock or if we foresee any delays with your shipment.

Changes or cancellations to orders must be placed at least one day in advance of the receipt date, and may be made by email or telephone.

Due to shipping limitations, we are unable to ship packages for delivery on days which are recognised as public holidays (Christmas, New Year, Easter etc).

Delivery Requirements
Our couriers require a signature for all deliveries and will not leave a package without one.
When placing your order you must supply a daytime phone number to ensure that our couriers can make the delivery.

Shipping Rates
Shipping rates are calculated based on weight of package, shipping address – we guanrantee that we do not make any profit on this and if we are able to negotiate any discounts with the couriers we will pass this on to our customers.

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